Return & Refund Policy

We have a 5-Day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dastoorjewels@gmail.com. If your return is accepted, We will arrange Reverse pick up, If by any Reason if we are unable arrange reverse pick up then we will request you to courier it to us. After our Request to you to sent it back ,you have to courier it with In 5 Days from the request and please send the Courier Slip at mail Id . Items sent back to us without first requesting a return will not be accepted.

Return Charges - There will be a Deduction of Reverse shipping in case of return . If we are able to connect a reverse shipping than a  Rs150  will be deduct in your total bill amount and rest will be Refunded. And if we are unable to connect the reverse shipping than shipping charges paid by costumer is in customer hand.  

 

International Orders is Non Refundable. 

You can always contact us for any return questions at dastoorjewels@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancel Order

To cancel an order, please send us an email at dastoorjewels@gmail.com with your order number & phone and email within 24 hours from the time order is placed.