Return & Refund Policy
Video Proof Required: To make a return, you must record a video while opening your package. This is important for verifying the condition of the item.
24-Hour Return Window: You have 24 hours from the time you receive your package to start the return process.
No Cash Refunds: We don't provide cash refunds. Instead, you'll receive store credit in the form of a coupon code.
Coupon Code Validity: The coupon code you receive will be valid for 180 days from the date it's issued.
No Returns for Coupon Purchases: Please note that items purchased using the coupon code cannot be returned.
Return Requests by Email: You can request returns or report damage or shortages by emailing us at return@dastoorjewels.com. We won't accept these requests without the required video evidence during the package opening.
Reverse Pickup: If your return request aligns with our policy, we'll arrange a reverse pickup. You'll be notified by the courier company. Only three pickup attempts will be made, so please ensure you're available for them.
Quality Check for Store Credit: Store credit and coupon codes will be issued only after we receive the returned products and perform a quality check.
We're here to make the return process as smooth as possible, but please follow these guidelines to ensure a successful return or refund. If you have any questions, feel free to contact us at the provided email address.
24-Hour Return Window: You have 24 hours from the time you receive your package to start the return process.
No Cash Refunds: We don't provide cash refunds. Instead, you'll receive store credit in the form of a coupon code.
Coupon Code Validity: The coupon code you receive will be valid for 180 days from the date it's issued.
No Returns for Coupon Purchases: Please note that items purchased using the coupon code cannot be returned.
Return Requests by Email: You can request returns or report damage or shortages by emailing us at return@dastoorjewels.com. We won't accept these requests without the required video evidence during the package opening.
Reverse Pickup: If your return request aligns with our policy, we'll arrange a reverse pickup. You'll be notified by the courier company. Only three pickup attempts will be made, so please ensure you're available for them.
Quality Check for Store Credit: Store credit and coupon codes will be issued only after we receive the returned products and perform a quality check.
We're here to make the return process as smooth as possible, but please follow these guidelines to ensure a successful return or refund. If you have any questions, feel free to contact us at the provided email address.